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| Customer Reviews: | | Average Customer Review: ( 51 customer reviews )
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Most Helpful Customer Reviews
60 of 66 found the following review helpful:
 CAVEAT EMPTOR May 01, 2007
By Fred Schmidt
Save your money!!!!! After going thru cheap gas trimmers like disposable lighters, I thought I'd bite the bullet and buy a good one. Well, after spending $199.00 for this troy built, I thought this would last me a while. WRONG!!! I pruchased it from Fleet Farm in Chippewa Falls WI. While using it my third time, I heard a terrible noise, and it suddenly quit. Returning to the store with it, they told me I abused it, and there was nothing they could do (trimming weeds is abuse?! - isnt that what this is supposed to do?) So another $109.00 later, it now had a new flywheel. Tried it again - after about 15 minutes use, there was that horrible noise again, and another sudden stop. I called Troy Built, and was told to take a hike, it was my problem, and they would do nothing for me, but I could send it in and they would install another flywheel for me - Another $109.00 + shipping. My nice new Troy built trimmer now occupies its rightful spot at the local landfill, along with the $308.00 it cost me for about 1-1/2 hours use. Along with the putrid performance of this piece of garbage goes the total lack of service by the selling dealer, FARM AND FLEET in chippewa falls.
If youre thinking of buying one of these trimmers - DONT DO IT - it is an expensive paperweight, with absolutely no customer service.
28 of 30 found the following review helpful:
Terrible Trimmer Aug 01, 2007
By DigitalEagle
I recently purchased and quickly took this trimmer back. I first thought that having a 4 cyle engine was a good thing. Not. First it is very unbalanced and heavy. Second, it is very difficult to start. Third, you are told in the manual to disassemble the engine every 10 hours and adjust the valves. If you don't feel comfortable doing that, they suggest paying money to have it done. What?!!! Oh, they also tell you to make sure you replace the valve cover gasket everytime you do this. The engine was anything but smooth running and replacing the line is a real pain. This product just isn't well engineered. Buyer beware as this is an MTD product which does not have a good reputation for quality products or service.
24 of 27 found the following review helpful:
Horrible Product! Save your money and run the other way! Sep 23, 2007
By J. Day
If I could give this product zero stars I would. I did some research last summer and bought this trimmer at Lowes. It has not worked right since I took it out of the box. This being our first house, I thought maybe it was operator error. Think again. This trimmer is poorly designed all around. It is heavy and not balanced well at all. The bump feed head does not work and has to be cleaned every time I use it. The lines frequently get welded together in side of the spool necessitating that you take the whole thing apart, pull out the old line and replace it. It if doesn't get welded, it still won't feed the line through. Now, it won't idle. I have tried cleaning the air filter, checking the oil and adjusting the idle screw, but it still won't idle. This trimmer increases the time it takes to just edge your lawn because you have to stop so often and fix the line. We have only had this trimmer for two summers and I HATE it!! Save your money and run away from this poor product.
12 of 13 found the following review helpful:
Don't buy Troy-Built or MTD Products Oct 12, 2007
By Karl R.
DON'T BUY Troy-Built or MTD Products outdoor equipment!! On this model (and I suspect others) the top drive shaft is defective; as others have mentioned here and other places on internet, it wears out after only about 2 years, right when the warranty quits. I called customer service and spoke with Van (800-800-7310). He claims that the unit worked as it should for 2 years under the warranty; that the drive shaft is designed for 2 years worth of service and that it is a wear and tear item that needs to be replaced from time to time. I told him that is ridiculous, then he hung-up on me. Nice....
With a defective driveshaft ($45+shipping), the rest of the unit is useless. I will have to throw it away and purchase a non MTD related replacement. There are other machines for same money that are better. I would certainly stay away from anything Troy-built, or under the umbrella of MTD Products. Customer service will stonewall you forever; they must go home everynight worried that their company will be there in the morning.
10 of 11 found the following review helpful:
Troy Built is badly built Jul 28, 2008
By Amy L. Dorries-sellwood
I don't know who Troy is but he sure builds terrible stuff! Our expensive weed eater only lasted a couple of uses.
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